Refund Policy

Last updated: 10 October 2026

At SellEZ, we want customers to purchase with confidence.

Our products are reusable digital selling companions supplied through a one-time purchase.

1. Digital Product Delivery

Following successful payment, customers receive access to their purchased SellEZ companion and instructions for use.

2. Change of Mind

Because SellEZ products are digital and can be accessed following purchase, we do not ordinarily offer refunds for change of mind, accidental purchases or deciding not to use the product.

We may consider requests on a case-by-case basis.

This does not affect your rights under Australian Consumer Law.

3. Problems With Your Purchase

If your product is defective, materially different from its description, cannot be accessed as promised or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

Depending on the circumstances, this may include rectification, replacement, refund or other legally required remedy.

4. Requesting Assistance or a Refund

Please email hello@SellEZ.ai with:

Your name and purchase email address
The SellEZ product purchased
A brief explanation of the issue

We will review your request and respond within a reasonable timeframe.

5. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Refund Policy limits or excludes your statutory consumer rights.